1. General Provisions
    1. This Agreement defines the conditions for the provision of services by the conversion platform.
    2. A conversion platform is understood as a web resource, the functions of which include the exchange of electronic and digital currency units.
    3. Clients are considered to be individual citizens and enterprises who have expressed their intention to carry out an exchange operation through a conversion platform (hereinafter referred to as the Platform).
    4. When the Platform and the Client are mentioned together, they are referred to as the Parties.
    5. The parties agreed that this electronic Agreement has the force of a written contract.
    6. This Agreement is a public offer, accepted through the registration of a conversion application on a web resource.
  2. Subject of the Agreement
    1. The services provided by the Platform are given in clause 4. The procedure for their provision is stipulated by the Regulations, the procedure of which is described in clause 5. The client is obliged to comply with the conditions of clause 9.
    2. Conversion services are chargeable. The client who made the exchange through the Platform must pay the appropriate fee.
  3. Mutual obligations of the Parties
    1. The platform undertakes:
      1. Convert, under the conditions described by the Regulations, the title units of such EPS as Qiwi, YuMoney, Payeer, etc.
      2. Provide the Client with access to information regarding the operating conditions of the Platform, as well as technical support for conversion operations.
      3. Ensure the confidentiality of data on conversion operations, including their amount and execution time. The relevant data is available only to the Client who made the transfer. If an anonymous resource was involved in its implementation, then the transaction acquires the “Confidential” status and information about it is not subject to disclosure.
      4. Restrict access of unauthorized persons to information about the conversion.
      5. Provide clients with services at a discount in the cases specified in the Regulations.
      6. Transfer funds to the Client"s account within 24 hours after he has filed a complaint on the basis of clauses 3.2.5, 5.4-5.6 of this Agreement.
    2. The client undertakes:
      1. Provide the operators of the Platform with information for the transfer. Moreover, they must be complete and reliable.
      2. Specify a working E-mail for receiving messages from the Platform.
      3. Connect to the network using specialized equipment.
      4. Comply with the terms of this document.
      5. Notify the administration about cases of complete or partial non-execution of the transaction, as well as the occurrence of events provided for in clauses 5.4-5.6. The message must be sent within a month after the incident. If this condition is not met, then all disputable funds are transferred to the possession of the Platform.
      6. Strictly comply with the regulatory requirements of the state within which he resides and the country of whose citizenship he belongs.
      7. Comply with the conditions of the regulatory enactments that govern the conditions for the implementation of conversion transactions on the Internet.
    3. The platform has the right to:
      1. Suspend activities for maintenance and troubleshooting.
      2. Stop performing the conversion if the Client complained about fraud, this was requested by partners or requested by employees of the competent authorities.
      3. Independently establish the amount and procedure for granting discounts.
      4. Approve and change the amount of commissions for performing conversion transactions.
      5. Refuse service to any Client without any explanation.
      6. If an error was made during the operation, the administration of the Platform has the right to demand its confirmation using E-mail, cell phone or a screenshot of the wallet.
      7. To interrupt the dialogue with the Client demonstrating inappropriate behavior, or if he refuses to provide the information necessary to complete the application.
      8. Block the transfer in the event of a situation described in clauses 5.4.-5.6.
      9. Block funds and not return to the Client until his identity is verified.
      10. In case of unjust enrichment by the Client with electronic money of a web resource, or third-party services for the exchange of electronic currencies, the site administration has the right to suspend the execution of the application until the reasons and all the circumstances are clarified, as well as compensation for losses incurred by the Platform or other exchange services.
      11. In case of payment later than the set time, as well as in case of confirmation of the transaction for more than 30 minutes due to sending funds with a fee lower than the recommended one, the service has the right to recalculate the exchange rate.
    4. List of services provided
      1. The platform carries out conversion operations using electronic currency.
      2. Among the Partners there are banks according to the specified list.
      3. The Platform does not have the authority to verify the legality of the Client"s ownership of the assets used in the course of the conversion transaction.
    5. Regulation of exchange transactions
      1. Conversion is carried out after the receipt of money to the account of the Platform.
      2. The exchange is considered completed after the transfer of funds to the details specified by the Client.
      3. The client does not have the right to demand the cancellation of the operation started or the return of the funds used in the conversion.
      4. When the Client sends funds, the amount of which does not match the application, the Platform administration has the right to suspend the conversion or make a recalculation based on the funds received. In case of suspension of the operation, the transfer is carried out only after the Client"s request, on the basis of clause 3.2.5. The conversion is made at the exchange rate in force at the time of its commencement.
      5. If the Client has indicated an incorrect account number, the Platform does not perform the conversion. Refund is possible only after the Client"s request, on the basis of clause 3.2.5.
      6. The Platform employees have the right to block the conversion operation if the payment was made from someone else"s account or the Client adjusted its amount. The money is returned after his appeal in the order of clause 3.2.5.
      7. When carrying out a conversion operation with the participation of Bitcoins, you need to take into account the duration of the transfer, which takes from a quarter of an hour to several days. The Platform employees have no way to shorten this period.
      8. It is forbidden to use the exchange service for multiple exchanges in order to extract the final profit from the difference in the rates of this service. Otherwise, the platform has the right to cancel the conversion.
      9. In any case, when a refund is made, a commission of 5% is withheld, except for clause 10.5.
    6. Platform guarantees and responsibilities of the Parties
      1. The Platform employees are not responsible for mistakes made when placing an application or other mistakes of the Client when using the service. The transaction cannot be canceled even if the money was mistakenly transferred to a third party.
      2. The Platform is not responsible for the safety of the Client"s equipment, thanks to which he performs the conversion operation.
      3. The platform is not responsible for conversion delays caused by credit institutions or EPS.
      4. The platform does not accept responsibility for losses incurred by the Client as a result of a misconception about the profitability of the conversion.
      5. The client bears all the costs of the conversion operation if, due to his mistakes, it was delayed or canceled.
      6. The client guarantees that he has the authority to dispose of the financial assets participating in the conversion.
      7. If in the course of the exchange transaction, harm was caused to third parties, then the obligation to compensate it falls on the Client. The damage is deducted from the amounts provided for the exchange.
      8. The Client guarantees that at the time of interaction with the Platform he has reached the age of majority (in accordance with the legislation of the country where the Client is located).
    7. Changing the order of work
      1. The Platform"s management has the right to amend the terms of the Agreement at any time. The updated edition is considered valid after it is posted on the web resource.
    8. Force Majeure
      1. In the event of force majeure events, the Parties are not responsible for non-fulfillment or improper fulfillment of contractual obligations. Unforeseen circumstances include a terrorist act, military conflict, fire, cyberattack, flood, other natural disasters, government decisions, as well as lack of access to energy, telecommunication networks, and the Internet.
    9. The procedure for conducting conversion operations
      1. The Client is not entitled to use the functionality of the Platform to make illegal transactions. The client understands that he will be held liable for the conversion of dubious funds. Responsibility arises according to the rules of the state in whose jurisdiction the violation took place.
      2. If there was a conversion of dubious funds, the Platform reserves the right to inform the injured party, law enforcement agencies or EPS, at their request.
      3. To carry out a conversion operation, the Client must transfer the required amount of monetary units from the electronic wallet. The Platform employees have no grounds to verify the legality of their use. The client guarantees that he has the authority to use the money in the conversion process.
      4. Bank transfer provides for the use of the EPS Internet banking system to ensure the security of the payment.
      5. The platform is not responsible for the conversion operation performed by third parties with the consent of the Client.
      6. If the Client activates the option "I agree with the exchange rules", then he expresses full acceptance of all the terms of the Agreement.
    10. Client Identification on the Platform (AML)
  1. The Client guarantees his readiness to go through identification at the first request of the Platform.
  2. In the course of personal identification, the Platform may request any personal data at its discretion, data in any format and volume that the Platform deems necessary for complete identification.
  3. The Client agrees to the Platform to conduct the necessary research independently or through third parties to verify the identity or protect the Client and / or the Platform from financial crimes, such as fraud. Such third parties may be KYC services and / or other systems. The Client cannot limit the Platform in choosing those.
  4. The online wallet addresses of the transactions carried out on the Platform are automatically AML checked.
  5. The Platform has the right to request the Client"s identification if the Client"s wallet address specified in the application has a connection with the following entities: Stolen Coins, Scam, Ransom, Darknet Marketplace, Darknet Service, Fraudulent Exchange, Illegal Service, Mixing Service. 
  6. If the connection is established, then after the identification by the Client, the funds will be returned to the sender"s details (minus a commission of 10%).

The Mchange electronic currency exchange online service provides the ability to perform transactions directly from a mobile device in the Telegram messenger or use the light version of the site for faster page loading.