FREQUENTLY ASKED QUESTION

The most popular questions about working with our exchange service.If you couldn"t find the answer to your question question, please contact us.
What is a transaction hash?

A transaction identifier (TxID), or transaction hash, is a unique sequence of characters for each transaction, verified and added to...

What is MEMO or Destination tag?

MEMO or Destination tag is an additional unique value for the wallet address that allows you to identify the recipient...

Is it possible to verify a virtual bank card?

A virtual bank card cannot be verified, but you can make an exchange using this bank card. To do this,...

What is a bonus?

This is a loyalty program or the so-called "Bonus Program", with which you can receive an additional discount of up...

Telegram-Bot MChange

Dear users and visitors of our site, we would like to introduce our Telegram bot Mchange. If you are used...

Is registration required to make an exchange?

No, registration on the site is not required. When making the first exchange on our online service, automatic registration is...

How long will my exchange request be processed?

The average time for processing an application is 5-15 minutes after receiving funds from you. Depending on the exchange direction...

Why was my trade request deleted?

If your application was deleted, not processed, or is erroneous, then you may have indicated incorrect exchange details, or it...