In your personal account in the "My orders" section you can find a list of all your exchanges, where you can familiarize yourself with the status of the application and get detailed information on each exchange operation. The history of your exchanges is stored in your personal account for 1 month, then deleted.
After registering on our website, you can find it by going to your personal account in the section "Partnership", subsection "Partner materials". There is also a link for placing a banner on your website or resource.
Usually, when receiving Bitcoin, the new owner cannot immediately dispose of them. Once a transaction is completed, it is sent to the Bitcoin network for execution and must be included in a block to become legitimate. The process of including a transaction in the found block is called transaction confirmation. Inclusion in 1 block = 1 confirmation, when such confirmations are typed 6 and higher, the transaction is considered confirmed. This feature was introduced to protect against repeated spending of the same bitcoins.
The classic Bitcoin client will display the transaction as "unconfirmed" until 6 confirmations are received (6 blocks found). Sites or services that accept Bitcoin to pay for their goods or services may set their own limits on the number of blocks required to confirm a transaction. The number 6 was not chosen by chance: it is based on the theory that the likelihood that an attacker will be able to accumulate more than 10% of the network hashrate to fake transactions is small, and that a negligible risk (less than 0.1%) is acceptable.
If you bought cryptocurrency, you need to wait until funds are credited to your wallet. It all depends on the wallet on which the cryptocurrency address is located. Here are some examples. You are registered on one of the exchanges and decided to fund it by buying bitcoins. Different exchanges have different requirements for the number of confirmations for transactions, from 2 to 6, possibly more. When accepting another cryptocurrency, the number of confirmations increases and can reach 20-40 or more. You need to be patient and wait for the incoming transaction to be confirmed.
If you ordered a transfer to a bank card, then the crediting terms here depend on the receiving bank, from several minutes to several working days.
Deposits in payment systems are usually instant, but it happens that the payment system freezes the transfer for a while. In this case, the money is debited from the sender, and the recipient will receive it later.
If enough time has passed, and the money has not been credited to you, you need to contact us by writing to the online support service in the chat, or by email. The contact section lists our email and live support chat.